Enhanced Quality of Service (QoS) and satisfaction of mobile phone user are major concerns of a service provider. In order to manage network efficiently and to provide enhanced end – to – end Quality of Experience (QoE), operator is expected to measure and analyze QoS from various perspectives and at different relevant points of network. The scope of this paper is measurement and statistically analysis of QoS of mobile networks from end user perspective in Afghanistan. The study is based on primary data collected on random basis from 1,515 mobile phone users of five cellular operators. The paper furthermore proposes adequate technical solutions to mobile operators in order to address existing challenges in the area of QoS and to remain competitive in the market. Based on the result of processed data, considering geographical locations, population and telecom regulations of the government, authors recommend deployment of small cells (SCs), increasing number of regular performance tests, optimal placement of base stations, increasing number of carriers, and high order sectorization as proposed technical solutions.
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About the Author: Mohammad Asif Habibi as part of the ITRCA Team He is a Ph.D. Candidate at Institute for Wireless Communication and Navigation of Technical University of Kaiserslautern. Asif is currently conducting research on emerging 5G Mobile Networks. He has M.Sc. in Systems Engineering and Informatics from Czech University of Life Sciences and B.Sc. in Telecommunication Engineering from Information and Communication Technology Institute of Kabul University. Asif has worked as a Researcher at 5G Mobile Research Center of Czech Technical University in Prague and as a Radio Communication Engineer at HUAWEI Technologies Co., Ltd. He has completed various research projects including a survey based research on Quality of Service and Network Coverage of mobile networks in Afghanistan. His current research interest areas are Quality of Service, Mobility Management, Device to Device Communication and 5G Mobile Networks.